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Frequently Asked Questions

Here are the questions we are asked most often. Don't see your question answered here? Just contact us. We'll be happy to answer your questions.

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  Q. Do you charge an estimate fee?
  Q. Will there be a lot of dust created during the restoration of my floor?
  Q. My floors had a beautiful shine when new. How can I restore that new shine?
  Q. Recently a cleaning firm spilled a cleaner that is obviously acid on my marble vanities. Do I need to replace these?
  Q. My tile grout lines are really dirty. Filthy even. Why can't I get them clean?
  Q. Where can I find a guide for the care of my particular stone or tile surface?
  Q. I have a stain in my stone what should I do?
  Q. Do you have anything that can enrich the color of my faded slate, quarry tile, granite or other stone or tile surface?
  Q. We have a second home - How do we find out if there is a MARBLELIFE location available that can care for our stone and tile surfaces there as well?
  Q. I have holes that keep popping up in my saturnia floors, is this normal, and can you fill them?
  Q. I have mexican tile on my floors that are becoming dull in my kitchen and hallways. What can I do to get the shine back?
  Q. I have tiles that sound hollow, and have even buckled some. Do I have to replace my entire floor?
  Q. Why won't the water spots on my marble or travertine clean up?
  Q. Where can I find information about caring for my stone?
  Q. Is there routine, daily or weekly maintenance I should be performing?
  Q. I have a beautiful entry rug. Will it harm my stone floor?
  Q. I have Marble Natural Stone floors in the kitchen. Some vinegar got on the floor and now we have a light spot. Why didn't my seal prevent this?
  Q. My Natural Stone countertops are no longer shiny. How do I get the shine back?
  Q. Where can I learn about how to care for my stone?
  Q. Does my stone require any special treatment different from my tile?

 

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